{"id":6336,"date":"2020-10-22T21:52:21","date_gmt":"2020-10-22T19:52:21","guid":{"rendered":"https:\/\/exground.com\/?page_id=6336"},"modified":"2020-10-22T22:08:04","modified_gmt":"2020-10-22T20:08:04","slug":"ondemand-hilfe","status":"publish","type":"page","link":"https:\/\/exground.com\/en\/ondemand-hilfe\/","title":{"rendered":"OnDemand Help"},"content":{"rendered":"
\n

How to get in touch with exground filmfest?<\/strong><\/h1>\n<\/div>\n
\n

For more information or questions related to programming, films or tickets \/ payments please write to info@exground.com<\/a><\/p>\n

What are the system requirements?<\/strong><\/h4>\n

You can watch on PCs running Windows 7+, and Intel-based Macs running OSX 10.12+. You can also watch on Android tablets and phones using Chrome and on iPhones and iPads using Safari. You will need a broadband or fibre internet connection – dial up will not work. You\u2019ll find a complete list of requirements below.<\/p>\n

What are the requirements for Windows computers?<\/strong><\/h4>\n

Windows 7, Windows 8.1 or Windows 10.
\nGoogle Chrome, Firefox, Microsoft Edge, Internet Explorer or Opera. We recommend using the latest version of your browser as earlier versions may not be supported.
\nInternet Explorer on Windows 7 is no longer supported.
\nYou will need a broadband or fibre internet connection – dial up will not work.<\/p>\n

What are the requirements for Mac computers?<\/strong><\/h4>\n

Mac OSX 10.12 or later.
\nGoogle Chrome, Firefox, Safari, or Opera. We recommend using the latest version of your browser as earlier versions may not be supported.
\nYou will need a broadband or fibre internet connection – dial up will not work.<\/p>\n

Can I watch content on my iPhone\/iPad?<\/strong><\/h4>\n

Yes, you can watch content using Safari and this requires iOS 11.2 or later. We recommend using the latest version of your browser as earlier versions may not be supported.<\/p>\n

Can I watch content on my Android Device?<\/strong><\/h4>\n

Yes, you can watch content using Chrome and this requires Android 6.0 or later. We recommend using the latest version of your browser as earlier versions may not be supported.<\/p>\n

I can\u2019t stream any of the content, what\u2019s going on?<\/strong><\/h4>\n

Check your minimum system requirements above. We recommend that you update to the latest version of your browser.
\nWe use adaptive bitrate streaming which means the streaming quality will automatically adjust based on your internet speed. For High Definition (HD) streaming we recommend VDSL, cable or fibre connections as we cannot guarantee consistent HD streaming on ADSL.<\/p>\n

What happens if I forget my password?<\/strong><\/h4>\n

Simply click\u00a0Forgot your password<\/em>\u00a0on the\u00a0Sign In<\/em>\u00a0page, enter the email address you used when you created an account and a link to reset your password will be sent to you.<\/p>\n

Why does video playback stall or not play smoothly?<\/strong><\/h4>\n

If your internet connection is poor or inconsistent you may experience problems during playback.<\/p>\n

What devices can I Chromecast from?<\/strong><\/h4>\n

You can Chromecast from a Chrome web browser on PC and Mac computers as well as Android devices.<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

How to get in touch with exground filmfest? For more information or questions related to programming, films or tickets \/ payments please write to info@exground.com What are the system requirements? You can watch on PCs running Windows 7+, and Intel-based Macs running OSX 10.12+. You can also watch on Android tablets and phones using Chrome […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-6336","page","type-page","status-publish","hentry"],"translation":{"provider":"WPGlobus","version":"3.0.5","language":"en","enabled_languages":["de","en"],"languages":{"de":{"title":true,"content":true,"excerpt":false},"en":{"title":true,"content":true,"excerpt":false}}},"_links":{"self":[{"href":"https:\/\/exground.com\/en\/wp-json\/wp\/v2\/pages\/6336","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/exground.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/exground.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/exground.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/exground.com\/en\/wp-json\/wp\/v2\/comments?post=6336"}],"version-history":[{"count":4,"href":"https:\/\/exground.com\/en\/wp-json\/wp\/v2\/pages\/6336\/revisions"}],"predecessor-version":[{"id":6340,"href":"https:\/\/exground.com\/en\/wp-json\/wp\/v2\/pages\/6336\/revisions\/6340"}],"wp:attachment":[{"href":"https:\/\/exground.com\/en\/wp-json\/wp\/v2\/media?parent=6336"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}